Privacy Policy

Who we are

Our website address is: https://primeautosalvage.com.

Last Updated:[25-07-2025]

1. Introduction

Prime Auto Salvage (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website primeautosalvage.com or use our services.

2. Information We Collect

Personal Information
We may collect the following personal information:
– Contact details (name, email address, phone number)
– Shipping and billing address
– Vehicle information (VIN, make, model, year)
– Payment information (processed securely through third-party processors)
– Communication preferences

Technical Information
– IP address and browser type
– Device information
– Cookies and usage data
– Website interaction history

3. How We Use Your Information

We use collected information to:
– Process and fulfill your parts orders
– Provide customer support and technical assistance
– Send order confirmations and shipping updates
– Respond to inquiries and quote requests
– Improve our website and services
– Send marketing communications (with your consent)
– Comply with legal obligations

4. Legal Basis for Processing

We process your data based on:
– Contractual necessity (order fulfillment)
– Legitimate business interests
– Your consent (for marketing communications)
– Legal compliance requirements

5. Data Sharing and Disclosure

We may share information with:
– Shipping carriers (UPS, FedEx, USPS)
– Payment processors (Stripe, PayPal)
– Service providers (website hosting, email services)
– Legal authorities when required by law
– Business transfers (in case of merger or acquisition)

We never sell your personal information to third parties.

6. Data Retention

We retain your information for:
– Active customers: Duration of business relationship + 5 years
– Order records: 7 years for tax purposes
– Marketing data: Until consent is withdrawn
– Inquiries: 3 years from last contact

7. Your Rights

You have the right to:
– Access your personal information
– Correct inaccurate data
– Request data deletion
– Restrict or object to processing
– Data portability
– Withdraw consent
– Lodge complaints with supervisory authorities

8. Cookies and Tracking Technologies

We use cookies for:
– Essential website functionality
– Shopping cart operations
– User preference storage
– Analytics and performance monitoring
– Marketing optimization

9. Data Security

We implement:
– SSL encryption for data transmission
– Secure payment processing
– Regular security assessments
– Employee privacy training
– Access controls and authentication

10. International Data Transfers

Your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place for international data transfers.

11. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external sites.

12. Children’s Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children.

13. California Privacy Rights

California residents have additional rights under CCPA/CPRA, including:
– Right to know about personal information collected
– Right to delete personal information
– Right to opt-out of sale or sharing
– Right to non-discrimination

14. Updates to This Policy

We may update this policy periodically. Significant changes will be notified through our website or direct communication.

15. Contact Information

For privacy-related questions or to exercise your rights, contact us:

Prime Auto Salvage
Email: info@primeautosalvage.com
Phone: (630) 332-2072
Address: 11130 Applewhite Rd, San Antonio, TX 78224, USA

16. Data Protection Officer

For EU-specific inquiries, contact our Data Protection Officer at dpo@primeautosalvage.com

Cookies

Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

Suggested text: If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.